Our Refund Policy

1. Overview

At Aari Clothing, we pride ourselves on the quality of our products and customer satisfaction. This policy outlines the conditions under which returns, exchanges, and refunds are processed for our products, including custom and bulk orders.

2. Eligibility for Returns & Exchanges

Due to the nature of our products, especially custom and bulk orders, our policy differs from standard retail:

• All sales are final for custom and bulk orders, except in cases of manufacturing defects or significant discrepancies from the approved design specifications.
• For ready-to-ship, non-customized items (if applicable):
  • Items must be returned within 7 days of delivery.
  • Item must be unused, unwashed, unworn, and in its original condition with all tags attached.
  • Original packaging must be intact.

3. Defective or Incorrect Items

If you receive a product that is defective, damaged during shipping, or significantly deviates from your custom order specifications (e.g., wrong fabric, incorrect print as per final approved design, major sizing error):

• You must notify us within 48 hours of delivery.
• Please email us at support@aariclothingcompany.com with your order number and clear photos/videos illustrating the defect or discrepancy.
• Upon verification, we will offer a replacement or a refund, depending on the specific situation and product type. We may request that the defective item be returned.

4. Proof of Purchase

A valid proof of purchase (e.g., order confirmation email, invoice) is required for all returns or claims regarding defects.

5. Refund Process

Once your return or defect claim is received and inspected (if applicable), we will send you an email notification regarding the approval or rejection of your refund.

• If approved, your refund will be processed to your original method of payment within 7-10 business days.
• Shipping costs are non-refundable, except in cases where the product is defective or incorrect due to our error.
• Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

6. Custom Order Discrepancies

For custom orders, we work closely with clients to finalize designs and specifications. We are not responsible for discrepancies arising from:

• Minor color variations due to screen differences or fabric dye lots.
• Slight variations in measurements (within a standard tolerance of +/- [e.g., 0.5-1] inch).
• Design elements that were approved by the client in the final mock-up or sample.

Any issues with custom orders must be clearly documented and align with significant manufacturing errors or unapproved deviations.

7. Late or Missing Refunds

If you haven’t received a refund yet:

• First, check your bank account again.
• Then contact your credit card company; it may take some time before your refund is officially posted.
• Next, contact your bank. There is often some processing time before a refund is posted.
• If you’ve done all of this and you still have not received your refund, please contact us at support@aariclothingcompany.com.

8. Contact Information

For any questions or concerns regarding our Refund Policy, please contact us:

• Email: support@aariclothingcompany.com
• Phone: +91 96293 00531

For more contact options, please visit our Contact Us page.